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These competitors were able to sell a product for the same price that it cost Xerox to make. Benchmarking was started by Xerox's Manufacturing unit when it compared its photocopier manufacturing process to Fuji-Xerox. This is a very famous study that became part of the first book on Benchmarking by Camp. The book was not published until 1989, but meanwhile, benchmarking was becoming indoctrinated into the Xerox system of operations. Even so, most people still had never heard of benchmarking.
Benchmarking is a part of a Total Quality Program (total quality), and one of the purposes of total quality is to improve the way a company does business...
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Common topics in this essay:
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