Benchmarking At Xerox
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Title: Benchmarking At Xerox

Essay Details:

Subject: Business
Author: Jami K
Date: March 21, 2016
Level:
Grade: B
Length: 15 / 4449

Essay text:

It also explores the positive impact of benchmarking practices on Xerox. "Benchmarking at Xerox is still very much a matter of competitive advantage. It is used to keep Xerox's edge razor-sharp, to discover where something is being done with less time, lower cost, fewer resources and better technology." - Warren Jeffries, a Customer Services Benchmarking Manager, Xerox, in 1999. BACKGROUND NOTE The history of Xerox goes back to 1938, when Chester Carlson, a patent attorney and part-time inventor, made the first xerographic image in the US. Carlson struggled for over five years to sell the invention, as many companies did not believe there was a market for it...

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