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Essay Details:
Essay text:
To compare the services of the IT organization with those being offered by
alternative providers. The aim behind this comparison is to assist the IT
organization to answer questions such as: Are we offering the right services and
service levels? Are there service providers who can do the things we don't want
to focus on?
2. To gauge competitiveness of service pricing with alternative providers.
Benchmarking using services as the basis, is different from traditional benchmarking
approaches that use productivity-based parameters such as, ratio of support staff to
workstations, notional cost per workstation, total cost of ownership, and so forth...
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