Benchmarking

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Title: Benchmarking

Essay Details:

Subject: Business

Author: Martin P

Date: April 23, 2014

Level: University

Grade: A

Length: 5 / 1354

Essay text:

Cultivate an environment of trust and employee involvement. The first concept is customer service and reliability. This is something that the first company, Southwest Airlines, built its foundation on. To the executives at Southwest their most important customers are their employees. Their philosophy is that if you treat your employees right then they will treat your outside customers right. By focusing on the concepts of customer service and reliability, Global can avoid laying off workers. Ford Motor Company faces many of the same issues that Global is dealing with. Like Global, they are utilizing a dominating conflict style to ensure their survival...

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