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Educating a person is considered as providing a service in the sense that work is being done by a person (the lecturer) and that work benefits someone else (the students). Educating students towards their future endeavours, is essentially what universities do. Therefore one could confidently say that universities are providing a service and students are paying for that service.
However this is not enough to ascertain that students of the University of Cape Town (UCT) are customers to the university. Being a customer stems further than the simple definition. Customers are treated or handled in a certain way which allows them to claim their status as customers...
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