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Essay text:
It has expanded from selling books to music CDs, videos, toys, electronic equipment, and anything else you can imagine., New or used.
Part 2
I'm a very loyal customer of Amazon.com for several reasons. First and most important because in my opinion they are one of the most customer-centric company ever. Every time that I have had any contact with the company they seem to have carefully thought about how to maximize customer satisfaction at every episode and touch point of the relationship. They try not just to satisfy your needs as a customer but, to exceed them because they know that a high percentage of customers that are only satisfied will go somewhere else...
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