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As we know UK is populated by people from all the world, whose English often is not a first language. T-mobile could have operators fluent in languages of the biggest minorities in the UK (Chinese, Urdu, Polish, Italian, Russian, French etc.)
• Train employees to deal with clients in a professional way (remember that a sales person needs to know how to communicate with potential customer). Furthermore, to deal with angry customers solve out their problems effectively.
• Ask current clients of T-Mobile ‘what changes they would like to see in the company’ (customer questionnaire)
• Ask employees for ideas on how customer service could be improved...
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