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Essay Details:
Essay text:
11
BRAND LOYALTY - A COMPANY / STRUCTURAL APPROACH 13
SATISFACTION-BASED VS. COMMITMENT-BASED COMPANIES 13
THE CONCEPT OF CO-REVOLUTION 14
CAN ALL COMPANIES ACHIEVE BRAND LOYALTY ? 15
CONCLUSION 17
APPENDIX 18
TABLE 1: LOYALTY PHASES WITH CORRESPONDING VULNERABILITIES 18
TABLE 2: SATISFACTION VS. LOYALTY 18
TABLE 3: BRAND VALUE MODEL 19
TABLE 4: AN INTEGRATED CUSTOMER VALUE MEASUREMENT SYSTEM 20
TABLE 5: FOUR LOYALTY STRATEGIES 20
REFERENCES 21
Introduction
Does customer satisfaction generate brand loyalty ? This is an area of special interest in the field of postacquisition. In the book Consumer Behavior written by John C...
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