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McGraw-Hill created another resolution avenue through its voluntary FAIR (Fast and Impartial Resolution) Program.
The FAIR Program was established in 1995, under the directive of Chief Executive Officer Joseph L. Dionne. According to Dionne, “It was time to supplement the open-door policy with a formal, in-house alternative dispute resolution program (ADR)...to develop something that settled disputes quickly, something good for morale,” (Bencivenga, 1996, ¶ 1). The program has three phases, starting with filing a written complaint with the corporation and receiving a decision. If that resolution is not satisfactory to the employee, a neutral mediator is used...
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