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A Report About Service Failure And Methods Of

a report about service failure and methods of recovery

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Title: a report about service failure and methods of recovery

Essay Details:

Subject: Business

Author: Patrick R

Date: January 14, 2014

Level:

Grade: A

Length: 13 / 3795

Essay text:

Introduction To Service Failure 5 1.1. The Three Types Of Service Failure 6 1.1.1. Based On Service Ability 6 1.1.2. Based On The Nature Of The Problem 6 1.1.3. Based On The Type Of Service 7 3.2 Service Failure Measureability 7 4.0 The Aim Of Service Recovery 7 4.1 The Benefits Of Service Recovery 7 4.2 Forms Of Service Recovery - Lockwood & Deng 8 4.3 Bell & Zemke 8 4.4 Bitmer Et Al. 9 4.5 Lockwood & Deng ? Reliability & Results 9 5.0 Conclusion 11 6.0 Suggestions For Further Research 13 Bibliography 14 Abstract/Executive summary Although customer satisfaction is one of the ultimate goals of this company it is not always successful in achieving this...

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