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In this way, it functions as a motivational tool for those of us in the business of working directly with customers. The authors offer seven critical ideas for providing outstanding customer service. Each one builds upon the premise of the previous one, making these lessons sensible and natural to put into practice. The book illustrates each key with case scenarios, checklists, cartoons, and exercises. The result is the creation of an interactive learning experience. Super Service is written in an easy-to-read, conversational style. The authors neither talk down to the reader nor take on the boring tone of an employee manual...
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