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Dell Computers Field Service For Corporate Clients

Dell Computers: Field Service For Corporate Clients

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Title: Dell Computers: Field Service For Corporate Clients

Essay Details:

Subject: Book Reports

Author: Dennis D

Date: June 2, 2014

Level: University

Grade: A

Length: 11 / 3155

Essay text:

Critical to her decision to purchase mid-range and high servers and support services from Dell is the reliability of the products and on-site support. Kapoor’s primary concern is Dell’s focus on low inventory and lean production may prevent it from offering the same level of service as its competitors - IBM, HP, Compaq, and Sun. Contrary to Dell’s core cost leadership strategy and “box-pusher” beliefs, mid-range and high-end servers require proprietary technology. As a result, Kapoor is not convinced that Dell’s existing structure can be relied upon to provide the support services (typically 24 x 7 x 365, four hour response times) for servers that characteristically host mission critical applications...

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