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Essay text:
Its basic aim is to find out whether customers are satisfied? The best way to find out whether customers are satisfied is to ask them.
When To Conduct A Customer Satisfaction Survey
The best time to conduct a customer satisfaction survey is when the experience is fresh in their minds. If you wait to conduct a survey, the customer's response may be less accurate. He may have forgotten some of the details. She may answer about a later event or may color the answers because of confusion with other visits.
Type of satisfaction to be measured
There are two types of satisfaction surveys, transactional and image-based...
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Common topics in this essay:
- Customer Satisfaction Survey
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