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This consulting group provided educational courses in quality management both at their headquarters in Winter Park, Florida and at eight foreign locations. Also in this year Crosby published his first business book, Quality Is Free. This book would become popular at the time because of the crisis in North American quality. During the late 1970s and into the 1980s North American manufacturers were losing market share to Japanese products largely due to the superiority of quality of the Japanese products.
Crosby's response to the quality crisis was the principle of "doing it right the first time" (DIRFT)...
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Common topics in this essay:
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